Terms of service

Terms of Service

Effective Date: April 23, 2025

Welcome to NeonNotes Apparel. These Terms of Service ("Terms") govern your use of our website, neonnotes.ca, and any related services provided by NeonNotes Apparel ("we," "us," or "our"). By accessing or using our website, you agree to be bound by these Terms.

1. Overview

NeonNotes Apparel is an online retailer specializing in music-inspired apparel and accessories. Our primary website, neonnotes.ca, serves as a landing page showcasing a curated collection of our products. Additionally, our extended collections are hosted on our partner site, stoplightrecordingstudio.com, under the NeonNotes Apparel brand.

2. Eligibility

By using our website, you represent that you are at least the age of majority in your jurisdiction or have obtained parental or guardian consent to use our services.

3. Products and Services

All products are made on-demand through our fulfillment partner, Printful. Product descriptions, pricing, and availability are subject to change without notice. We reserve the right to discontinue any product at any time.

4. Orders and Payments

Orders placed through neonnotes.ca or stoplightrecordingstudio.com are processed securely. Payments are handled via trusted third-party payment processors. By placing an order, you agree to provide current, complete, and accurate purchase and account information.

5. Shipping and Delivery

Shipping times and costs vary depending on the destination and selected shipping method. Estimated delivery times are provided at checkout but are not guaranteed. We are not responsible for delays caused by carriers or unforeseen circumstances.

6. Returns and Refunds

As our products are made on-demand, we do not accept returns or exchanges for incorrect sizing, color, or buyer's remorse. However, if your item arrives damaged or defective, please contact us within 30 days of receipt with a detailed description and photos of the issue. We will assess and, if appropriate, offer a replacement or refund.

7. Intellectual Property

All content on neonnotes.ca, including but not limited to text, graphics, logos, and images, is the property of NeonNotes Apparel and is protected by intellectual property laws. Unauthorized use of any content is prohibited.

8. User Conduct

You agree not to use our website for any unlawful purpose or in a way that could harm, disable, overburden, or impair the site. Harassment, abusive behavior, or any form of misconduct will not be tolerated.

9. Third-Party Links

Our website, neonnotes.ca, may contain links to our affiliated platform, stoplightrecordingstudio.com, where extended collections of NeonNotes Apparel are hosted. While both sites are operated under our ownership, they may offer unique user experiences and additional services. Any purchases made through stoplightrecordingstudio.com are subject to that site's specific terms and policies, which are aligned with our standards of quality, security, and customer care.

10. Modifications to the Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of the site constitutes acceptance of the revised Terms.

11. Limitation of Liability

To the fullest extent permitted by law, NeonNotes Apparel shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or products.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law principles.