Shipping policy

Shipping Policy

Effective Date: April 23, 2025

At NeonNotes Apparel, we are committed to delivering your orders efficiently and reliably. This Shipping Policy outlines our shipping practices, including processing times, shipping methods, costs, and other pertinent details.

1. Order Processing

Fulfillment Time: All products are made-to-order. Typically, orders are processed within 2–5 business days.
Business Days: Processing times exclude weekends and holidays.

2. Shipping Methods and Delivery Times

Shipping times vary based on your destination and the selected shipping method. Orders are automatically routed to the warehouse that can fulfill your order the fastest, with locations in Canada, the USA, Europe, and Mexico. This smart fulfillment system chooses the warehouse based on product availability and proximity to your address to ensure the quickest delivery possible.
Please note that we don’t manually control which warehouse your order ships from - our priority is always to get your order to you as quickly and efficiently as possible.Once your order is fulfilled, estimated delivery times are as follows:

Canada: 3–8 business days
USA: 3–8 business days
Europe: 3–10 business days
International: 3-10 business days

Please note that these are estimated times and actual delivery may vary.

3. Shipping Rates

Shipping is Free at NeonNotes.ca

Fulfilled by Printful

Canada: Free Shipping
USA: Free Shipping
Europe: Free Shipping
Worldwide: Free Shipping

Shipping rates are subject to change and will be updated accordingly.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking information. Please allow up to 48 hours for the tracking details to become active.

5. Customs and Import Duties

International orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the recipient. These charges vary by country and are not included in the item price or shipping cost.

6. Address Accuracy

Please ensure that your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer.

7. Delivery Issues

Delayed or Lost Packages: If your order hasn't arrived within the estimated delivery time, please contact us at info@stoplightrecordingstudio.com within 30 days of the expected delivery date.
Damaged Items: If your order arrives damaged, please reach out to us within 30 days of receipt with photos and a description of the issue.