Terms of Service

Effective Date: July 9, 2026

Welcome to NeonNotes Apparel. These Terms of Service ("Terms") govern your use of our website, neonnotes.ca, and any related services provided by NeonNotes Apparel ("we," "us," or "our"). By accessing or using our website, you agree to be bound by these Terms.

1. Overview

NeonNotes Apparel is an online retailer specializing in apparel, accessories, and other branded merchandise. Our website, neonnotes.ca, provides information about our products and allows customers to purchase items securely online.

2. Eligibility

By using our website, you represent that you are at least the age of majority in your jurisdiction or have obtained parental or guardian consent to use our services.

3. Products and Services

All products are made on demand through our fulfillment partner, Printful. Product descriptions, pricing, availability, and product offerings are subject to change without notice. We reserve the right to discontinue any product at any time.

4. Orders and Payments

Orders placed through neonnotes.ca are processed securely. Payments are handled through trusted third-party payment processors. By placing an order, you agree to provide current, complete, and accurate billing, shipping, and account information.

5. Shipping and Delivery

Shipping times and costs vary depending on the destination and selected shipping method. Estimated delivery times are provided at checkout but are not guaranteed. We are not responsible for shipping delays caused by carriers, customs, weather, or other circumstances beyond our control.

6. Returns and Refunds

Because our products are made on demand, we do not accept returns or exchanges due to incorrect sizing, color selection, or buyer's remorse.

If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery with your order number and photos of the issue. We will review your claim and, where appropriate, provide a replacement or refund.

7. Intellectual Property

All content on neonnotes.ca, including but not limited to text, graphics, logos, product designs, images, videos, and other materials, is the property of NeonNotes Apparel or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or use any content without our prior written permission.

8. User Conduct

You agree not to use our website for any unlawful purpose or in any manner that could damage, disable, overburden, or impair the operation of the website or interfere with another person's use of the website.

9. SMS Messaging

By providing your mobile phone number and expressly opting in to receive SMS messages from NeonNotes Apparel, you consent to receive recurring automated and non-automated text messages regarding your orders, shipping updates, customer support, promotional offers, new product releases, abandoned cart reminders, and other marketing communications.

Message frequency may vary.

Message and data rates may apply depending on your mobile carrier.

You may opt out of receiving marketing text messages at any time by replying STOP to any message. After opting out, you will no longer receive marketing SMS messages unless you opt in again.

For assistance, reply HELP or contact us at info@neonnotes.ca.

Consent to receive SMS marketing messages is not a condition of making a purchase.

We are not responsible for delayed or undelivered messages caused by your wireless carrier or other factors outside of our control.

10. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of third-party websites. Your use of third-party services is governed by their respective terms and privacy policies.

11. Modifications to the Terms

We reserve the right to modify these Terms at any time. Any changes become effective immediately upon posting to our website. Continued use of the website following any updates constitutes your acceptance of the revised Terms.

12. Limitation of Liability

To the fullest extent permitted by law, NeonNotes Apparel shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to your use of our website, products, or services.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the applicable laws of Canada.

14. Contact Information

If you have any questions regarding these Terms, please contact us:

NeonNotes Apparel

Website: https://neonnotes.ca

Email: info@neonnotes.ca